Last updated: July 29, 2026
Thank you for shopping with Cluck Love, operated by Alma Hilda LLC.
We want you to love your order. Because many of our products are made especially for you after your purchase, our return policy differs from that of traditional retail stores.
Made-to-Order Products
Most items sold on our website are produced specifically for each order.
For this reason, we generally do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong colour
- Buyer preference
- Accidental purchases
Please review product descriptions, sizing information and your order carefully before completing your purchase.
Damaged, Defective or Incorrect Items
If your order arrives:
- damaged,
- defective,
- misprinted,
- or you receive the wrong item,
please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Once the issue has been verified, we will arrange an appropriate solution, which may include:
- a replacement,
- a refund,
- or another suitable resolution.
Lost Packages
If your order appears to be lost in transit, please contact us.
We will investigate the shipment with the shipping carrier and our fulfilment partner before determining the appropriate resolution.
Returned to Sender
If an order is returned because:
- the shipping address was incorrect,
- the package was unclaimed,
- or delivery could not be completed,
we may ask you to pay the shipping cost for resending the order.
Order Changes & Cancellations
Because production begins quickly after an order is placed, we cannot guarantee that changes or cancellations are possible.
If you need to modify your order, please contact us immediately.
If production has already started, cancellation or modification may no longer be possible.
Refunds
Approved refunds will be issued using the original payment method whenever possible.
Please note that it may take several business days for your payment provider or bank to process the refund after it has been issued.
Shipping charges are generally non-refundable unless required by applicable law or where the error was our responsibility.
Exchanges
As our products are made to order, we generally do not offer exchanges.
If your item is defective or incorrect, we will gladly work with you to resolve the issue.
Incorrect Size Selection
Customers are responsible for selecting the correct size before placing an order.
Please consult the sizing information provided on each product page.
Unfortunately, we cannot offer refunds or exchanges for items ordered in the wrong size unless the product itself is defective.
Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Where local law provides additional rights, those rights will apply.
Contact Us
If you experience any problems with your order, please contact us through the contact information provided on our website.
We are committed to resolving genuine issues fairly and as quickly as possible.