Last updated: July 29, 2026
Thank you for shopping with Cluck Love, operated by Alma Hilda LLC.
Most of our products are made to order. This helps reduce waste by producing each item only after it has been purchased.
Production Time
Most orders are produced within 2–7 business days before they are shipped.
Production times may vary depending on:
- Product type
- Seasonal demand
- Holidays
- Manufacturing capacity
If production takes longer than expected, we appreciate your patience.
Shipping Times
Estimated delivery times begin after production has been completed.
Typical shipping estimates are:
- Europe: 3–10 business days
- United Kingdom: 3–10 business days
- United States & Canada: 3–10 business days
- Australia & New Zealand: 5–15 business days
- Rest of the world: 5–20 business days
These estimates are not guaranteed and may vary depending on local postal services and customs processing.
Shipping Costs
Shipping costs are calculated during checkout based on:
- Destination
- Product type
- Order size
The final shipping cost will be displayed before you complete your purchase.
Order Tracking
Where available, you will receive tracking information by email once your order has been shipped.
Please note that tracking availability may vary depending on the destination and shipping carrier.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, VAT, import taxes or other fees imposed by your country’s customs authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless explicitly stated during checkout.
Incorrect Shipping Address
Please ensure that your shipping address is accurate before completing your order.
If you notice an error, contact us as soon as possible.
Once an order has entered production or has been shipped, we may no longer be able to change the shipping address.
Orders returned due to an incorrect or incomplete address may require additional shipping charges to be resent.
Lost Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
- Checking with household members or neighbours
- Looking in safe delivery locations
- Contacting your local postal carrier
If your package appears to be lost in transit, please contact us and we will work with the shipping carrier to investigate.
Damaged Orders
If your order arrives damaged, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs of the damaged product and packaging
If the damage is confirmed, we will arrange an appropriate solution, such as a replacement or refund.
Delivery Delays
We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Severe weather
- Customs inspections
- Postal disruptions
- Carrier delays
- Natural disasters
- Public holidays
Split Shipments
If your order contains multiple products, they may be produced at different facilities and shipped separately.
In these cases, you may receive multiple packages arriving on different dates.
Questions
If you have any questions about your order or shipping, please contact us through the contact information provided on our website.